If the product you purchased is not the right size for you or does not correspond to what you desire, you can exchange it within 14 working days from the receipt of your order. To make the exchange, the product must not have been worn, washed, its smell must not have changed, and the tags must not have been removed. The exchange requires that after you inform us via email, you return your package within 14 working days from the day you received it, it is essential that the package includes the shipping slip - retail sales receipt. As soon as we receive the package you sent us, we will immediately resend the new product you desire with a change fee of 4 euros with our cooperating shipping company Elta Courier.
RETURNS
You can also return the product and receive your money back after making the relevant request via email. The return must be made within 14 days from the date of receipt of the product. A necessary condition for the return is that the product has not been worn, washed, its smell has not changed, and the tags have not been removed. The refund is made to a bank account after we first receive and check the product you returned to us. The refund is made to a bank account after we first receive and check the product you returned to us. An amount of 4 euros will be deducted from the purchase amount. The refund is made to the cooperating banks (Viva Wallet & Alpha Bank) and the transfer to another bank will be charged to the customer. From the moment we check the product you returned, in the following days, we will proceed with the deposit, and you will receive your money back.
The consumer has the right to exercise the right of withdrawal within the period mentioned above (14 days from the date of receipt of the product/products). Additionally, and equally importantly, the consumer has the right to request an unconditional refund of their money, without this being subject to restrictions and to be executed under conditions.
They are packaged and shipped within 1-2 business days.
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The company reserves the right to modify or renew the terms and conditions of transactions.
Security / personal data
A necessary condition for the commencement of our transaction is the disclosure from your side of some of your personal details. In order to complete an order, we will ask you for your full name, the address to which the products will be sent, your phone number, and your email address.
The company, following the principles of personal data protection, will not engage in any unlawful use without your prior consent. Specifically, the company in no way discloses, publishes, sells, or exchanges the personal details and information you trust us with.
You can also at any time, if there is a reason, change the personal details you have provided to us or request their deletion.
Protection of personal data
The personal details you provide during your registration as a member are used exclusively and solely by the company for the execution of your orders. Under no circumstances do individuals who do not have a cooperative relationship with our company have access to them.
Visitors or users of the site desocks.gr who are minors have access to the services of the site only with the consent of their parents/guardians and are not obliged to submit their personal details. In the event that such details are submitted by minors and this fact is made known, the site deletes all related information.
Usage Agreement:
The visitor of the pages and services of desocks.gr grants their consent to the following terms of use, which apply to all content, pages, graphics, images, photographs, and files included in it.
Therefore, you must read these terms carefully before visiting or using the pages and services of desocks.gr. If you do not agree, then you must not use the services and content of the site. Visitors are requested to check the content of these specific pages for any changes. Continuing to use the site even after any changes means the unconditional acceptance of these terms by the visitor.
Return Policy:
You can also return the product and receive your money back after making the relevant request via email. The return must be made within 14 days from the date of receipt of the product. A necessary condition for the return is that the product has not been worn, washed, its smell has not changed, and the tags have not been removed. The refund is made to a bank account after we receive and check the product you returned. The refund is made to a bank account after we receive and check the product you returned. An amount of 4 euros will be deducted from the purchase amount. The refund is made to cooperating banks (Viva Wallet & Alpha Bank) and the transfer to another bank will incur a charge to the customer. From the moment we check the product you returned, in the following days, we will proceed with the deposit, and you will receive your money back.
The consumer has the right to exercise the right of withdrawal within the period mentioned above (14 days from the date of receipt of the product/products). Additionally, and equally importantly, the consumer has the right to request an unconditional refund of their money, without this being subject to restrictions and to be executed under conditions.
Our store accepts exchanges and returns on all product categories except for the following: women's slips, men's boxers – slips.
Do not hesitate to contact us for any questions or clarifications regarding exchanges and returns, by calling us or sending us an email.
The ability to cancel an order within 24 hours from the day of registration via e-mail at info@desocks.gr or by phone at 2414014800.