RETURN & EXCHANGE POLICY

RETURNS & EXCHANGES

EXCHANGES AND REFUNDS ACCEPTED UNDER THE FOLLOWING CONDITIONS

EXCHANGES

If the product you purchased is not the right size for you or does not correspond to what you desire, you can exchange it within 14 working days from the receipt of your order. For the exchange to take place, the product must not have been worn, washed, have its smell changed, and the tags must not have been removed. The exchange requires that after you inform us via email, you return your package within 14 working days from the day you received it, and it is essential that the package includes the shipping slip - retail receipt. Once we receive the package you sent us, we will promptly resend the new product you desire with an exchange fee of 4 euros with our collaborating shipping company Elta Courier.

RETURNS

You can also return the product and receive your money back after making the relevant request via email. The return must be made within 14 days from the date of receipt of the product. A necessary condition for the return is that the product must not have been worn, washed, have its smell changed, and the tags must not have been removed. The refund is made to a bank account after we first receive and check the product you returned to us. The refund is made to a bank account after we first receive and check the product you returned to us. From the purchase amount, the amount of 4 euros will be deducted. The refund is made to the collaborating banks (Viva Wallet & Alpha Bank) and the transfer to another bank will be charged to the customer. From the moment we check the product you returned, in the following days, we will proceed with the deposit, and you will receive your money back.
The consumer has the right to exercise the right of withdrawal within the period mentioned above (14 days from the date of receipt of the product/products). Additionally, and equally importantly, the consumer has the right to request an unconditional refund of their money, without this being subject to restrictions and being executed under conditions.

Our store accepts exchanges and returns on all product categories except for the following: women's slips, men's boxers - slips.

Do not hesitate to contact us for any questions or clarifications regarding exchanges and returns, by calling us or sending us an email.