RETURN & CHANGE POLICY

RETURNS & CHANGES

CHANGES AND REFUND RECEIVED UNDER THE FOLLOWING CONDITIONS

CHANGES

If the product you bought is not the right number for you or does not correspond to what you want, you can change it within 14 working days of receiving your order. In order to make the change, the product must not have been worn, not washed, its smell has not changed and the tabs have not been removed.. The change requires, after informing us via email, to return your parcel to us within 14 working days from the day you received it, it is necessary to have the delivery note in the package - proof of retail sale. As soon as we receive the package you sent us, we will immediately resend the new product you want with a change cost of 4 euros with our cooperating transport company Elta Courier.

RETURNS

You can also return the product and receive your money back after the relevant request is made via email. The return must be made within 14 days from the date of receipt of the product. Necessary condition for the return is that the product has not been worn, washed, its smell has not changed and the tabs have not been removed. The refund is made to a bank account, after we first receive and check the product you returned to us. The refund is made to a bank account, after we first receive and check the product you returned to us. The amount of 4 euros is deducted from the purchase amount. The return is made to the partner banks (Viva Wallet & Alpha Bank) and the transfer to another bank will be charged to the customer. Once we have checked the product you returned, in the next few days, we will make the deposit, and you will receive your money back.
The consumer has the right to exercise the right of withdrawal within the period mentioned above (14 days from the date of receipt of the product / products). In addition and equally importantly, the consumer has the right to request an unjustified refund, without being subject to restrictions and subject to conditions.

Our store accepts changes and returns in all product categories except the following: women's briefs, men's boxers - briefs.

Do not hesitate to contact us for any question or clarification regarding changes and returns, by calling us or sending us an email.