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EXCHANGES

If the product you purchased is not the right size for you or does not correspond to what you desire, you can exchange it within 14 working days from the receipt of your order. To make the exchange, the product must not have been worn, washed, its smell must not have changed, and the tags must not have been removed. The exchange requires that after you inform us via email, you return your package within 14 working days from the day you received it, it is essential that the package includes the shipping slip - retail sales receipt. As soon as we receive the package you sent us, we will immediately resend the new product you desire with a change fee of 4 euros with our cooperating shipping company Elta Courier.

RETURNS

You can also return the product and receive your money back after making the relevant request via email. The return must be made within 14 days from the date of receipt of the product. A necessary condition for the return is that the product has not been worn, washed, its smell has not changed, and the tags have not been removed. The refund is made to a bank account after we first receive and check the product you returned to us. The refund is made to a bank account after we first receive and check the product you returned to us. An amount of 4 euros will be deducted from the purchase amount. The refund is made to the cooperating banks (Viva Wallet & Alpha Bank) and the transfer to another bank will be charged to the customer. From the moment we check the product you returned, in the following days, we will proceed with the deposit, and you will receive your money back. The consumer has the right to exercise the right of withdrawal within the period mentioned above (14 days from the date of receipt of the product/products). Additionally, and equally importantly, the consumer has the right to request an unconditional refund of their money, without this being subject to restrictions and to be executed under conditions.